Conflict is Normal, Natural and Neutral
The distance between Expectations and Reality is conflict.
The Greater the distance, the greater the conflict.
Expectations always start with, “I thought”
Example: Husband leave and tells wife he will be back at 10PM.
The expectation is 10PM. The further away from that he gets, the more the wife says, ” I thought your were…”
Who did it? Why did it happen? Is not the place to start.
When you go from the “What” to the “Who” you escalate.